you expected a reply???? actually i never do when i send in a
complaint or at least expect something along the lines of "we'll
look into it", "...honest mistake" etc
Well, they actually called and emailed me the last time this
happened.
Of course, their answer was stupid and did not address the
issue. They just apologized and offered to send me a free bus
journey offer as a peace offering.
I told them to shred the damn voucher, because they totally
ignored my suggestion for reprogramming the ezlink readers to be on
permanent 'ENTRY/EXIT'.
They sent me another email to apologize for the 'oversight' in
not addressing my question, and gave me a truly stupid explanation
as to why my suggestion wouldn't work......
Oh well.... I just wanted to take it out on them for swindling
me outta my money....
